All ticket sales are final and non-refundable unless the Attraction is cancelled by the Organiser. If this is the case, you will be able to claim a refund, or donate your entry fee to the charity.

Each ticket holder consents to the collection, use and insertion into the Havering Christmas Land database of their personal information provided by the ticket purchaser and any other ticket holder, including for administration, communication, enforcement and access control purposes, in accordance with our privacy policy.

Photographs or any other recordings of sound or images taken by a ticket holder within the Attraction venue may be used for personal, private, non-commercial and non-promotional purposes only.  Each ticket holder acknowledges that he/she is likely to be recorded and the resulting content may be publicly disseminated across a range of media.

No outside alcohol is permitted onsite. There is a small Beverage Hut that will be selling mulled wine, German beer and soft drinks.

Havering Christmas Land operates a ‘Challenge 25’ policy for alcohol sales. If you look 25 or younger, you will not be served alcohol unless you can prove you are 18 or older by presenting ID.

Fireworks, Chinese/flying lanterns, flares, and drones are not permitted.  

To protect your own safety and those of other guests, please act responsibly.

Ticket holder voluntarily assumes all risk and danger of personal injury and responsibility for property loss, destruction or theft and all hazards arising from or relating in any way to the Attraction for which this ticket is issued whether occurring prior to, during or after the event, and releases the ticket issuer/the event producer (Mind in Havering, Barking and Dagenham) from all liability thereafter with the exception of negligent acts by the organisers (Mind in Havering, Barking and Dagenham)

Adults are responsible for the safety of the children in their group/care.

All visitors should not under any circumstances touch, interfere with or climb on, any structure, decoration or electrical item within the Attraction. The organiser Havering Christmas Land/Mind in Havering, Barking and Dagenham will not be held responsible for any personal injuries resulting from these actions.

Smoking and vaping is not permitted within the Garden Walk Way, Grotto or enclosed spaces.

Dogs or other animals are not permitted inside the Garden Walk Way with the exception of assistance dogs.

Please be aware that the Attraction may not be appropriate for those who suffer with epilepsy or other health conditions related to flashing lights.

Havering Christmas Land does not offer refunds in the event of lost or stolen tickets or personal items or car theft.

Please use the litterbins and recycling points provided.

Please also remember that this is a family event. We will take a zero tolerance approach to bad behaviour. Mind in Havering, Barking and Dagenham intends to make every visit a safe and enjoyable experience for all our guests.

There is an onsite toilet. Please do not use the nearby Harrow Lodge Leisure centre, unless you are a member.

Mind in Havering, Barking and Dagenham isrunning this Lottery under a Small Society Licence  under the Gambling Act 2005 – Registration Number 265663.

We have a no refund policy unless we, the organiser, have to cancel the evenings Attraction, in which case visitors will be able to claim a refund or donate their entry fee to the charity.