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01708 457040 [email protected]

We are here for you

If you are struggling with your mental health, you are not alone. 1:4 of us will experience a mental health problem at some point in our lives. Right now, you might be worried about COVID19 and how it is continuing to affect your life and those around you. Your worries may be around staying safe at home or avoiding other people, as well as lockdown easing and the future. This may feel difficult or stressful for you. Whatever your worries are, we are here to help you, please get in touch on 01708 457040 or email [email protected]

I am pleased announce that working as Mind in Barking & Dagenham, Havering Mind has secured funding to expand our Gateway Telephone Service to support our residents and communities right across the Borough of Barking & Dagenham too.

Our Gateway Telephone Service in Barking & Dagenham, is the first point of contact for anyone seeking support for their own or someone else’s mental health including carers, GPs, health workers, family, friends, colleagues. We are also here for those who are working in organisations at ground level in the community with different groups either through churches, businesses, community organisations, health service or the voluntary sector.

This year has been a tough one for us all and the months of lockdown and loss have had a huge impact on our mental health. In fact, since March, times have been very different in the UK and across the world. One thing that has definitely taken a hit is the impact this is all having on our mental health. From lockdown, to furlough, to the loss of loved ones, we’ve all found ourselves under pressure or anxious at times. The pandemic has affected us all in different ways, and it is only normal to feel uncertain about what the future holds, and the stress of this uncertainty has had an impact on the mental health of many.

Whatever is worrying you or someone else you know, please contact us, and our experienced Gateway Telephone staff will provide the right support at the right time, by listening and helping with information. We can assess your situation and provide warm signposting to opportunities for mental health prevention, treatment and recovery.

The Service is available on  01708 457040 Monday to Friday 9am – 7pm and Saturday and Sunday 10am – 3pm.

We can also be reached via [email protected] or [email protected]  and through an online referral form here on our website

Sarah Balser

We are following the most up to date government advice, and like so many organisations, we have made the decision to reduce face to face contact in line with social distancing recommendations. Therefore, we have postponed our group meetings and moved towards working via telephone and email support from Monday 16th March. We are making every reasonable effort to operate our services remotely, by being an anchor through meaningful contact in other ways with existing and new service users, by providing advice, support, information and navigation.

You can keep up-to-date with current government advice, published daily here:

Please note that:

  • We recognise the rapidly changing situation, therefore these arrangements may change, dependent on government advice. However, we will update our website as this happens.
  • This situation is unprecedented, and we are acting in the best interests of our clients, staff and the public. Thank you for your understanding and support.


We are supporting those across our communities who have experienced distress or loss during the pandemic.


What are mental health problems?

This short animation explains what mental health problems are and how they can affect us. We are grateful to Mind supporter Chizzy Akudolu for her voice-over on the film.

For more information on mental health problems, what may cause them, and the many different kinds of help, treatment and support that are available, call us on 01708 457040.

We’re here for you, 7 days a week

We believe Black Lives Matter and black mental health matters.

find out more

We are affiliated to the national Mind charity, but we do not receive any funding from them. Watch the video below to see the different between us.

Opening times

We are open Monday – Thursday 9.00am – 4.00pm
and Friday 9.00am – 2.30pm

Crisis Counselling and Bereavement

7 days a week
Monday – Friday 9am – 7pm
Saturday and Sunday 10am – 3pm