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Havering Mind
Havering Mind
Need Help NOW Volunteer Donate Referral Form
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    • Our Vision, Mission and Values
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Need Help NOW Volunteer Donate Referral Form
  • Home
  • About Us
    • Our Vision, Mission and Values
    • FAQ’s
    • Reports and Policies
    • Key facts and statistics
    • Our Supporter Promise
    • Privacy and Cookies Policy
  • Get Involved
    • World Mental Health Day
    • Volunteering
    • Raising Awareness
    • Become a Member
    • Social Media: Connect with us
  • Services
    • #BeNiceToYourNoggin
    • Coronavirus Support
    • Crisis Counselling and Bereavement Service
    • 18-30 Programme
    • Social Inclusion Project
    • Live a Better Life
    • Peer Support
    • Resource Centre
    • Gateway Telephone Service
  • Info & Links
    • Black Lives Matter
    • Information Documents
    • Newsletter
    • Referral Form
    • Useful Contacts
  • Fundraising
    • Donate
    • Fundraising for us?
    • Donate to us
    • Corporate Partnerships
    • Essex Family Fest
    • Skydive
    • Local Green Points
  • Training
    • Mental Health Awareness
    • Mental Health First Aid
    • Mental Health in the Work
    • Mental Health and Physical Activity
  • Events
  • Work for Us
  • Contact Us
Havering Mind

Harrow Lodge House
Hornchurch Road
Hornchurch
RM11 1JU

01708 457040
[email protected]
  • Privacy and Cookies Policy

Website Design © 2022 C27 Media Ltd

  • Our Vision, Mission and Values
  • FAQ’s
  • Reports and Policies
  • Key facts and statistics
  • Our Supporter Promise
  • Privacy and Cookies Policy

Our Supporter Promise

We are Havering Mind. And we only exist because of the amazing support of people like you

We want you to know that we really value your support, whether that’s through taking action, giving up your time, being a member, fundraising on our behalf, making a gift in your will, or donating. We are committed to treating you with respect and openness, so this is our promise to you:

Our communications with you

  • We hope you’ll want to hear more about our work. We’ll always be clear with you about how we’ll communicate with you.
  • If you tell us you’d rather not be contacted, or you’d rather we didn’t contact you in a certain way, we’ll act on your wishes.
  • You can change your mind about what you receive from us at any time.

Our fundraising

  • Fundraising is really important to us and we are proud of what it helps achieve. We will constantly review our fundraising practices to make sure they are fair, sensitive and appropriate.
  • We work with any external suppliers to make sure they understand the issues we work with and adhere to our safeguarding policies.
  • We will aim to work above and beyond the standards set out by regulatory bodies.

About your donation or the money you’ve raised

  • Your donation will be used responsibly to help people with mental health problems get support and respect. We will keep administration costs to a minimum without jeopardizing the quality of Havering Mind’s work, so as much of your donation as possible will be spent directly on our life-changing work.
  • We’ll answer any question you have about how your donation is spent and clear financial information will be available.
  • We might turn down a donation if we feel that accepting it would damage our independence or reputation. If we do, we’ll explain why.

Our use of your personal details

  • We use carefully selected suppliers to help us deliver our communications and services and we will keep any personal information safe, only using your details to contact you in the ways you’ve agreed to.
  • We will always respect your right to privacy and adhere to laws around the use of data.
  • When necessary, we may share data with our own carefully regulated and monitored external suppliers, for processing purposes. We will ensure their use of the data is in line with our own data protection policies and not kept or used by them for any other purposes.

Suppliers we work with

  • Sometimes we work with external suppliers to contact you, simply because our team isn’t big enough.
  • We will only work with professional organisations that meet our high standards.
  • We’ll train, monitor and regulate our external suppliers to meet our standards. We will act quickly if they do not meet the high standards we set
  • Everyone we work with that has contact with our supporters takes part in mental health awareness training. 

Our accountability to you

  • You can contact us with feedback or to make a complaint if you are unhappy with anything we have done while communicating with you.
  • We will respond honestly and promptly to your questions and complaints.

Thank you!

Get Involved

Find out how you can help Havering Mind

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Side By Side

Side by Side is a supportive online mental health community where you can be yourself. We all know what it's like to struggle sometimes, but now there's a safe place to listen, share and be heard.

Find out more

Information Line

We are always looking for volunteers.

Find out more

Awards

Contact Us

Havering Mind

Harrow Lodge House
Hornchurch Road
Hornchurch
RM11 1JU

01708 457040
[email protected]

Support for you

  • Coping as a Carer
  • Depression
  • Bereavement Support Booklet

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© 2022 Havering Mind
Registered in England 4184862
Charity No. 1108470

Website Design © 2022 C27 Media Ltd

  • Privacy and Cookies Policy
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